Shipping & Returns

SHIPPING - AUSTRALIA & NEW ZEALAND

Your order will be delivered using Australia Post or Sendle couriers. All items will be dispatched within 1-2 business days of receiving your order. You can expect your delivery in 2-10 business days after your item has been dispatched depending on the delivery option you have selected (Standard Post Delivery or Express Post Delivery). A tracking number will be included with your order confirmation for your convenience. Please note: Made-to-order items have a longer delivery time (information available in individual product listings). 

During sale or peak trading periods (Christmas, public holidays etc), delivery time frames can be delayed by 1-3 business days.

Shipping is $7.95 for all orders under $75 in Australia and $12 for New Zealand orders. Shipping is FREE for all orders $75 and over for Australian residents and $80 for NZ residents. Express shipping is available.

SHIPPING - REST OF THE WORLD

Fae The Label is not responsible for any customs, import or tax duties associated with your order. 

You can expect your delivery in 10-20 business days. This is from the time your delivery is dispatched, not ordered. 

During sale or peak trading periods (Christmas, public holidays etc), delivery time frames can be delayed by 3-10 business days.

Shipping is $10 (AUD) flat rate worldwide for orders under $150. Shipping is FREE for all worldwide orders over $150. Shipping prices are in Australian Dollars (AUD). You can use the currency converter on our website to see prices in your local currency.

RETURNS & EXCHANGE POLICY

Unfortunately Fae The Label does not offer refunds for change of mind, unsuitability or incorrect selection so please read all product descriptions carefully. You can exchange ring size by email us at hello@faethelabel.com within 5 days of receiving the product. You will need to cover return postage including having the new ring shipped out to you.

FAULTS/COLOUR VARIATION

Patterns and colour variations may differ slightly to those pictured on our site. We do our best to provide accurate images and descriptions of our products. Please note that screens and devices produce colours differently and we cannot guarantee a 100% colour match.

Our team quality check each item before they are dispatched. If you find a fault with an item, please contact us at hello@faethelabel.com within 24 hours of receiving your order and we will happily replace the item.

PRICING

All products listed on our website are in Australian Dollars (AUD) and include GST. Prices are subject to change without notice. From time to time, Fae The Label will run sales. A currency converter can be found on our website for your convenience. 

OTHER

For further assistance with product selection, sizing or other information, please email us at hello@faethelabel.com